Carolina Roof and Restoration



From our years of experience in insurance property claims, we have developed strong working relationships with many of the nation's leading insurance companies. Whether your home was damaged by a storm or fire, our knowledge of the insurance industry helps make the process as easy for you as possible. Carolina Roof and Restoration will work with your insurance company to ensure your settlement covers the costs of materials and labor you need to get your home or business repaired.
You can elect to go above the insurance settlement to upgrade to superior products or have additional work done. For instance, you may have standard shingles now and upgrade to architectural shingles. Or maybe you decide to add gutters when having your roof done to solve a drainage problem that is causing their basement to be damp. Many of our customers seize the opportunity to make their property better than ever before.

Here’s how the insurance claim process works:

1. We Inspect the Damage - Call us or click to schedule a free, no-obligation damage estimate with Carolina Roof and Restoration. The purpose of this inspection is to see if you have storm damage and to determine whether or not it will warrant an insurance claim. 

We’ll inspect your property and submit an itemized list and price estimate that it would take to repair the damage. 

​If sufficient damage is found, we will recommend that you contact your insurance company to file a property claim. If you have fire damage, call your insurance company immediately, then contact Carolina Roof and Restoration to have us inspect the damage before your insurance adjuster arrives.

2. Your Insurance Adjuster Does an Inspection with Us - For storm damage, your Carolina Roof and Restoration representative will meet with your insurance company's adjuster at your property on the day of your scheduled insurance inspection.

Our representative will walk the property with your insurance adjuster during the inspection to ensure we agree on the scope of damage.

If you have fire damage, Carolina Roof and Restoration and your insurance company may hold separate inspections.

3. We Work with Your Insurance Company to Get the Job Done Right - You will receive an adjuster's report from your insurance company detailing the damage that was found at your property and how much they are willing to pay for the necessary repairs. Your Carolina Roof and Restoration representative will review the estimate to see that the scope and price are adequate for the restoration of your property.
If we feel that the proper repairs cannot be completed with the allotted amount of money, Carolina Roof and Restoration will submit our estimate for repairs to your insurance provider. We’ll deal directly with your insurance company to explain how we arrived at our estimate. This is done to make sure that adequate funds are available for the necessary repairs on your property.

After the insurance company and Carolina Roof and Restoration have settled on a price for repairs, your representative will work with you to select project materials and decide on a date to begin construction.

Your insurance company will set up a payment plan based on the complexity of your claim. You would be responsible for using those payments to pay Carolina Roof and Restoration.

4. You Receive a Final Walkthrough and Warranty - Upon completion of your project, your Carolina Roof and Restoration representative and the local Manager of Operations will do a final walkthrough of your property with you.

Carolina Roof and Restoration will submit a final invoice to your insurance company to notify them that all repairs are complete.

During the closeout appointment, we make sure you are completely satisfied with the work we have done. Your Carolina Roof and Restoration representative will collect all payments at this time and provide you with the final closeout paperwork, including a final receipt and warranties.

We Are Insurance Claim Experts

Carolina Roof and Restoration has worked with insurance companies to repair thousands of homes and buildings after damaging storms that include hail and damage. Whether you own a single-family or multifamily home, or commercial or industrial building, our focus is to make the insurance and restoration process straightforward and stress-free for you.

Repairing Your Roof and Gutters
Hail can create soft spots in asphalt shingles, voiding most manufacturers’ warranties. Often hail and wind damage can be hard to detect, so it’s important to have your roof assessed for damages before leaks form. Gutters are often damaged at the same time, so it’s the perfect time to replace both. We are happy to work with your insurance company and help you build a professional roof and gutters insurance claim.

Repairing Your Siding
The severity of storm damage to your siding depends on the size of the hail and the speed of the wind. Wind driven hail can cause vinyl siding to crack and can chip paint from metal, wood, and fiber-cement siding products. This is not just an eyesore. It can also leave the siding material exposed to moisture which can lead to premature aging. A Storm Damage Assessment is important after severe weather in order to spot potential problems.

Repairing Your Windows

Storm damage can affect not just the look of your windows, but also their ability to regulate your ithe temperature of your home. Carolina Roof and Restoration can help you find replacements that have even greater energy efficiency. We only install the highest quality windows for your home, and we partner with some the best names in the business: Andersen, Pella and Lindsay windows. Our expert installers can help you choose windows that fit the specific needs of your house, and we’ll work with your insurance company to see that you get the windows you need.

Insurance Claims: We're There Every Step of the Way

For your project you’ll have a dedicated Project Manager who will be available for you at all times during the process to answer your questions. Your Carolina Roof and Restoration representative will meet your insurance company’s adjuster at your property on the day of your scheduled inspection to ensure all property damage is accounted for. We are happy to continue to work with your insurance company and be a resource for you throughout the claims process. We care about your loss and want to keep your stress level to a minimum.